Terms and Conditions

Amelya helps families find online child development therapists and request available appointment times. The website coordinates requests; submitting a form does not confirm a session. The team must contact you and confirm the arrangements.

Requests for children must be made by an adult parent or lawful guardian with authority to share the information. Give accurate contact details and only information needed for the request. Further checks and service-specific consent may be required before care begins.

Check the date, time zone and contact details before sending a request. Availability can change. Wait for confirmation and joining instructions before treating a requested time as booked.

Online sessions need a suitable device, a stable connection and a private space. Discuss whether online support is suitable, the therapist’s qualifications, the service offered and any location-specific requirements with the team. Website information is general information and does not replace an individual professional assessment.

The website does not publish a universal price or take card payments. Confirm the fee, payment method, cancellation deadline and any refund or rescheduling conditions with the team in writing before paying. A request alone does not authorise a charge.

If you need to cancel, change a time, report a payment error or discuss a missed session, contact the team. No blanket non-refundable policy is imposed by this page. Your applicable consumer rights remain in place.

This website and its contact form are not emergency services and are not continuously monitored. If someone is in immediate danger, contact local emergency services or an appropriate local healthcare provider.

Keep staff credentials private. Access only records needed for your authorised work. Do not impersonate another person, submit false requests, scrape personal information, interfere with availability, upload harmful content or attempt to bypass security. Access may be restricted to protect people and the service.

Our Privacy Policy explains data collection and your choices. Website illustrations depict support scenarios and are not testimonials or evidence of clinical outcomes. Do not reuse Amelya branding or content without permission except where the law permits it. Do not record sessions without the necessary agreement.

We aim to provide accurate scheduling information, but outages and errors can occur. The team may need to correct an error or arrange a different time with you. No particular therapeutic outcome is promised. Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded.

Use Contact us for a service concern or dispute. These terms are intended for Amelya’s India-based coordination service, subject to applicable law and mandatory protections where you live. Material updates will be dated here; ask for clarification before your next booking if the terms change.